Can't close and exit

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barelds
Posts: 23
Joined: 06 Oct 2013 12:55

Can't close and exit

Post by barelds » 18 Jan 2018 20:23

Hi Bernd,

When I want to close and exit Pfoa, the program freezes. The only way to close it is by using the taskmanager.

Greets,

Harm Jan.

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radio42
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Joined: 05 Apr 2012 16:26

Re: Can't close and exit

Post by radio42 » 18 Jan 2018 22:15

Are you using any VST DSP plug-ins in any of your mixer channels, eg. an older version of StereoTool or any other VST?
If yes, please try to NOT use it temporarily and see, if that changes things.
I recall, that some VST plug-ins do hang when they are closed. E.g. the latest v8.54 of StereoTool.

barelds
Posts: 23
Joined: 06 Oct 2013 12:55

Re: Can't close and exit

Post by barelds » 19 Jan 2018 12:14

No I dont use any plug-in. It seems that Pfoa is waiting for the Remote GPIO Server to stop. Ive tried to first close the GPIO and than exit Pfoa but that wont work also
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radio42
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Re: Can't close and exit

Post by radio42 » 19 Jan 2018 13:06

If you are not using any VST, than this issue is totally unknown to me so far.
What exact ProppFrexx version are you using?

What we can try to figure out exactly is happening is, that you might create a dump file when the process hangs.
I.e. open the TaskManager, select the "ProppFrexx ONAIR.exe" process and then right-click and select 'Create Dump File...'.

Once the dump file is created, please ZIP and send it me. it become rather big, so you might send it via WeTransfer or alike.

barelds
Posts: 23
Joined: 06 Oct 2013 12:55

Re: Can't close and exit

Post by barelds » 19 Jan 2018 18:54

I've send you the dump file (forgot to zip it, is that a problem?)

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radio42
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Re: Can't close and exit

Post by radio42 » 19 Jan 2018 19:13

No. I’ll take a look, will take a bit of time... thanks

barelds
Posts: 23
Joined: 06 Oct 2013 12:55

Re: Can't close and exit

Post by barelds » 19 Jan 2018 20:26

Thank you, have a nice weekend!!

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radio42
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Re: Can't close and exit

Post by radio42 » 19 Jan 2018 23:57

From the DUMP file, it actually looks, like the application hangs when trying to free the used audio devices.
As this is actually a system call to the native audio driver, it looks like an issue of the soundcard driver.
If possible, try to see, if you can get any updated soundcard driver.

The last visible status bar message is a bit misleading in this case, as when the app hangs, it won't update the other messages anymore.

barelds
Posts: 23
Joined: 06 Oct 2013 12:55

Re: Can't close and exit

Post by barelds » 21 Jan 2018 18:50

Windows says all drivers are up to date. I use windows 10 and my soundcards are: Delta 1010LT and the D&R Airlite USB souncard (in the mixer)

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radio42
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Re: Can't close and exit

Post by radio42 » 21 Jan 2018 19:57

Maybe it’s the Delta1010, as that isn’t supported anymore for Windows10?
Hard to say, as I can only see, that it got stuck while freeing an audio device.
What audio driver are you using?
If not ASIO, you might try that with the Delta1010 to see if that changes anything.

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