Proppfrexx not responding.

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Erris
Posts: 23
Joined: 16 Dec 2018 10:52

Proppfrexx not responding.

Post by Erris » 02 May 2020 12:32

I use next to Proppfrexx the Proppfrexx ONAIR watcher, today Proppfrexx was not responding, Proppfrexx is running on Windows server 2016 with 16GB mem and 16 cores so this should be enough for Proppfrexx to run properly

Error log ONAIR watcher:
2-5-2020 12:13:22 WARNING: ProppFrexx ONAIR is not responding anymore!
2-5-2020 12:13:27 INFO: Restarting C:\Program Files\radio42\ProppFrexx ONAIR\ProppFrexx ONAIR.exe

The error log of Proppfrexx did not say anything about an not responding.

The question is what could start to interrupt Proppfrexx on the server only Proppfrexx ONAIR, Proppfrexx ONAIR watcher, a download tool and a virus scanner.

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radio42
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Posts: 6373
Joined: 05 Apr 2012 16:26

Re: Proppfrexx not responding.

Post by radio42 » 02 May 2020 12:41

When there is no error in the ProppFrexx error.log, this is typically an indication, that the system itself is unstable. Eg. a buggy sound card driver, an IO error, a network issue, a graphics driver, the OS itself etc.

The Windows Event Log might reveal more info. Have you taken a look there?

Also, what exakt version and license are you using
?

Erris
Posts: 23
Joined: 16 Dec 2018 10:52

Re: Proppfrexx not responding.

Post by Erris » 02 May 2020 12:43

I'm going to check the event logs of windows, thanks for the tip

I'm using 4.1.5.13 64-bit Licence prof.

Erris
Posts: 23
Joined: 16 Dec 2018 10:52

Re: Proppfrexx not responding.

Post by Erris » 02 May 2020 13:46

Hi Bernd Found the problem it was windows some .dll problem, hope i fixed it :) thanks for the support anyway

Erris
Posts: 23
Joined: 16 Dec 2018 10:52

Re: Proppfrexx not responding.

Post by Erris » 13 May 2020 08:16

Morning Bernd, i upgraded ProppFrexx to 4.2 but i got this in the event log

Error Application Name: ProppFrexx ONAIR.exe, Version: 4.2.0.0, Time Stamp: 0x5eba9f9c
Error module name: KERNELBASE.dll, version: 10.0.14393.3630, time stamp: 0x5e8d43a3
Exception code: 0xe0434352
Error margin: 0x0000000000034c48
ID of process with error: 0x5f0
Application start time with error: 0x01d628eca3bb6cc1
Faulting application path: C: \ Program Files \ radio42 \ ProppFrexx ONAIR \ ProppFrexx ONAIR.exe
Error path to module: C: \ Windows \ System32 \ KERNELBASE.dll
Report ID: 53512f24-6576-472e-9187-3de4aa6b5bca
Full package name with error:
Package Relative Application ID with Error:

Erris
Posts: 23
Joined: 16 Dec 2018 10:52

Re: Proppfrexx not responding.

Post by Erris » 13 May 2020 08:17

Here's an other one

Application: ProppFrexx ONAIR.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
at DevExpress.Utils.AppearanceObject..cctor()

Exception Info: System.TypeInitializationException
at DevExpress.Utils.AppearanceObject.ResetDefaultFont()
at DevExpress.Utils.FontBehaviorHelper.Update()
at DevExpress.LookAndFeel.UserLookAndFeel..ctor(System.Object)
at DevExpress.LookAndFeel.UserLookAndFeel.EnsureDefault()
at DevExpress.LookAndFeel.UserLookAndFeel..cctor()

Erris
Posts: 23
Joined: 16 Dec 2018 10:52

Re: Proppfrexx not responding.

Post by Erris » 13 May 2020 08:17

I even reinstalled Propp

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Soulmaster
Posts: 49
Joined: 06 Apr 2013 07:44

Re: Proppfrexx not responding.

Post by Soulmaster » 13 May 2020 10:49

same here

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radio42
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Posts: 6373
Joined: 05 Apr 2012 16:26

Re: Proppfrexx not responding.

Post by radio42 » 13 May 2020 12:54

In all my test systems I am not getting this - so I need to investigate...seems, that some .Net dependency is missing on your systems...

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radio42
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Posts: 6373
Joined: 05 Apr 2012 16:26

Re: Proppfrexx not responding.

Post by radio42 » 13 May 2020 13:55

Can you please use the attached zip file and unpack it to your default ProppFrexx installation directory, to check, if this is the missing file resolving your startup issue?!
DevExpress.Data.Desktop.v20.1.dll.zip
(158.8 KiB) Downloaded 110 times

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