Crashes / Not Responding

You found a bug or have any issues? Please post them here!
louis
Posts: 28
Joined: 12 Mar 2013 19:54

Crashes / Not Responding

Post by louis » 13 Sep 2013 17:40

We have been having this problem for quite some time, and I simply can't figure out why. Our 24/7 running proppfrexx occasionally freezes and thus stops playing. I have noticed it is generally around 3-4 minutes past the beginning of the hour, but the hour which it happens on isn't consistent.

Any thoughts or suggestions?

User avatar
radio42
Site Admin
Posts: 5703
Joined: 05 Apr 2012 16:26

Re: Crashes / Not Responding

Post by radio42 » 13 Sep 2013 18:04

Note really. Andy hardware issues?
Any errors reported in the ProppFrexx Error-log file?
Any errors reported in the Windows Event Log?

When the 'crash' happens - try to create a 'Dump' file (from within the Windows TaskManager right-click on the ProppFrexx process and select to create a dump).

louis
Posts: 28
Joined: 12 Mar 2013 19:54

Re: Crashes / Not Responding

Post by louis » 16 Sep 2013 14:55

Nothing seems out of the ordinary, and the hardware is running great. On the next crash I can catch I will check it out a little closer and report back.

User avatar
radio42
Site Admin
Posts: 5703
Joined: 05 Apr 2012 16:26

Re: Crashes / Not Responding

Post by radio42 » 16 Sep 2013 15:12

Yes, try to create the mentioned 'Dump' from within the TaskManager...

User avatar
radio42
Site Admin
Posts: 5703
Joined: 05 Apr 2012 16:26

Re: Crashes / Not Responding

Post by radio42 » 27 Sep 2013 16:55

If this doesn't happen again...I'll close this ticket!

User avatar
Andreas Duswald
Posts: 59
Joined: 09 Apr 2012 09:43

Re: Crashes / Not Responding

Post by Andreas Duswald » 23 Oct 2013 11:52

It happens here also sometimes ... lets say about every 2 till 5 Days. I will try to great such a dump next time when it happens, as PF is not writing anything about this in the error log.
Everything is possible ....

User avatar
radio42
Site Admin
Posts: 5703
Joined: 05 Apr 2012 16:26

Re: Crashes / Not Responding

Post by radio42 » 23 Oct 2013 12:05

Please also try to 'monitor', if this happens with certain audio files only (as I suspect, that it is related to this - which still shouldn't crash of course).

User avatar
Andreas Duswald
Posts: 59
Joined: 09 Apr 2012 09:43

Re: Crashes / Not Responding

Post by Andreas Duswald » 23 Oct 2013 18:53

There is realy no pattern to this - sometimes he freezes with an empty overlay even. The watcher encounters the freeze but is not able to terminate the running pf and this results in not restarting sometimes
Everything is possible ....

louis
Posts: 28
Joined: 12 Mar 2013 19:54

Re: Crashes / Not Responding

Post by louis » 31 Jan 2014 15:01

For a while this seemed to resolve itself for me, but as of late the issue has returned...

I still don't know its origin though.

User avatar
radio42
Site Admin
Posts: 5703
Joined: 05 Apr 2012 16:26

Re: Crashes / Not Responding

Post by radio42 » 31 Jan 2014 16:38

Sometimes (and honestly) most often the root cause might be a system or OS issue.

You might also want to double-check this thread here: viewtopic.php?f=5&t=915

It can also result from a Windows or driver update which happened in the background (almost unnoticed)...

Any errors reported in the ProppFrexx Error-log file?
Any errors reported in the Windows Event Log?
When the 'crash' happens - try to create a 'Dump' file (from within the Windows TaskManager right-click on the ProppFrexx process and select to create a dump).

Without any details (error log, dump etc.) there is nothing I can actually do...

Post Reply

Who is online

Users browsing this forum: No registered users and 2 guests