start new program: first song no sound onair

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Michel67
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start new program: first song no sound onair

Post by Michel67 »

hello,

I'm going to try to explain what problem I'm experiencing. If a new program starts according to the scheduler while at that moment player A is active, then the music in the new program is the first song silent on ONAIR. See the attached files Knipsel1, 2 & 3 (I can not attach the video) for more clarity. I do not know if this problem has been present for a long time, it has only recently been noticed. So far I have no idea what to change.
Attachments
Knipsel1.JPG
Knipsel2.JPG
Knipsel3.JPG
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radio42
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Re: start new program: first song no sound onair

Post by radio42 »

From the images I can also not tell you what you are actually doing or what is causing your issue - or even better to say: what your exact issue is. However, it must be some setting issue, as I never have heard of a first track being silent and not on-air from any other customer.
But the top-most image looks totally strange! Looks like 6 players are marked/selected/loaded in one single playlist?!
What exact ProppFrexx version are you using and how does your Program Scheduler entries look like?
Are you somehow using the 'Alternative Output Routing' or any other special settings? Any control-commands you are using/triggering with the programs?

You might also temporarily activate the 'Debug Logging' (see general settings, section 'More Stuff'). This writes a Debug_ .log file to your global log path (as configured in the section 'Logging/History'). Once you reproduced the issue, you might deactivate the 'Debug Logging' again and than send me the generated Debug_ .log file!
Please tell me exactly at what time and with which track the issue occurred then...
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Michel67
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Re: start new program: first song no sound onair

Post by Michel67 »

thanks for the feedback. I will come back to this soon (now lack of time)
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Michel67
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Re: start new program: first song no sound onair

Post by Michel67 »

have now twice tried to reproduce the problem (latest at 18:23:00) but now it goes well !? Of course the debug option on which I encounter something that I think is not entirely right:

20-3-2018 18:22:59: DispatchCommand: EXEC_SEND_DRAIRLITE_REMOTENONSTOP 0
20-3-2018 18:22:59: DispatchCommand Reply: ERROR: could not dispatch command
20-3-2018 18:22:59: DispatchCommand: EXEC_SEND_DRAIRLITE_REMOTENONSTOP 0
20-3-2018 18:22:59: DispatchCommand Reply: ERROR: could not dispatch command
20-3-2018 18:22:59: Stopping Playlist/Script 'nonstop @ 20-3-2018 18:13:00/nonstop (Regular Show)' (StopAutoPlay=True, StopPlayers=True, StopImmediate=True, CloseAfterStop=True, SuspendProgram=False, PauseSuspended=False).
20-3-2018 18:22:59: Stopping Playlist done 'nonstop @ 20-3-2018 18:13:00' (StopImmediate=True, CloseAfterStop=True, Remaining=00:00:01.1000000).
20-3-2018 18:22:59: DispatchCommand: PLS_CURRENT_AUTOPLAY_OFF
20-3-2018 18:22:59: DispatchCommand Reply: OK
20-3-2018 18:22:59: StartProgram-AutoPlay2: True
20-3-2018 18:22:59: PLS-PlayNext nonstop @ 20-3-2018 18:23:00 (StartAutoPlay)
20-3-2018 18:22:59: DJPlayerReport: Player=A, Event=TrackPlay: Aretha Franklin - I Say A Little Prayer
20-3-2018 18:22:59: PLS-PlayNext PlayerCurrent=A (True).
20-3-2018 18:22:59: StartAutoPlay-PlayNext nonstop @ 20-3-2018 18:23:00: AutoPlay=True
20-3-2018 18:22:59: DispatchCommand: EXEC_SEND_DRAIRLITE_SETTRACKSTATE 4|1
20-3-2018 18:22:59: DispatchCommand Reply: ERROR: could not dispatch command
20-3-2018 18:22:59: DispatchCommand: EXEC_SEND_DRAIRLITE_REMOTEON 4|1
20-3-2018 18:22:59: DispatchCommand Reply: ERROR: could not dispatch command
20-3-2018 18:23:00: DispatchCommand: EXEC_COMMAND2 0|Equals(0)|PLS_CURRENT_PLAY_A
20-3-2018 18:23:00: DispatchCommand Reply: OK
20-3-2018 18:23:00: DispatchCommand: PLS_CURRENT_PLAY_A
20-3-2018 18:23:00: DispatchCommand Reply: OK
20-3-2018 18:23:00: DispatchCommand: EXEC_SEND_DRAIRLITE_REMOTENONSTOP 1
20-3-2018 18:23:00: DispatchCommand Reply: ERROR: could not dispatch command
20-3-2018 18:23:00: DispatchCommand: EXEC_WRITE_PLAYLIST_LOG 20180320_nonstop @ 20-3-2018 18:23:00
20-3-2018 18:23:00: DispatchCommand Reply: OK
20-3-2018 18:23:00: DispatchCommand: PLS_CURRENT_AUTOPLAY_ON
20-3-2018 18:23:00: DispatchCommand Reply: OK
20-3-2018 18:23:00: UpdateEntryStatistics 'Aretha Franklin - I Say A Little Prayer' PlayStart=2018-03-20T18:22:59
20-3-2018 18:23:00: DJPlayerReport: Player=C, Event=TrackStop: K-Ci & Jojo - All My Life
20-3-2018 18:23:00: DispatchCommand: SLEEP 500
20-3-2018 18:23:00: DJPlayerReport: Player=C, Event=TrackCueOut: K-Ci & Jojo - All My Life
20-3-2018 18:23:01: DispatchCommand Reply: OK
20-3-2018 18:23:01: DispatchCommand: EXEC_SEND_DRAIRLITE_REMOTEON 6|0
20-3-2018 18:23:01: DispatchCommand Reply: ERROR: could not dispatch command
20-3-2018 18:23:01: DispatchCommand: EXEC_SEND_DRAIRLITE_SETTRACKSTATE 6|0
20-3-2018 18:23:01: DispatchCommand Reply: ERROR: could not dispatch command
20-3-2018 18:23:01: DispatchCommand: EXEC_COMMAND2 1|Equals(0)|PLS_CURRENT_EJECTNOFADE_C
20-3-2018 18:23:01: DispatchCommand Reply: OK
20-3-2018 18:23:01: Playlist Closed: nonstop @ 20-3-2018 18:13:00
20-3-2018 18:23:01: AssignNextTrackToPlayer (TrackCueOut) failed: AutomaticLoading=False
20-3-2018 18:23:01: System.NullReferenceException

hopefully you can find something that may have caused the problem.

I try to send the debug file via pm

thanks in advance
Knipsel4.JPG
Attachments
Knipsel.JPG
Knipsel.JPG
Last edited by Michel67 on 20 Mar 2018 19:01, edited 1 time in total.
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radio42
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Re: start new program: first song no sound onair

Post by radio42 »

From that log I could of course not gather what might have gone wrong - as nothing went wrong. So maybe you are still able to reproduce it.

The only thing which seems to go wrong are all the EXEC_SEND_DRAIRLITE_... commands.
They probably go wrong because the GPIO Client is not connected?
Did you activate the GPIO Extension Service (see the general settings, section 'GPIO/Remoting'). Once enabled a GPIO Client application will be started. And in that GPIO Client application you need to connect to your ProppFrexx ONAIR instane and then also enable your D&R Airlite service. Did you do that?
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Michel67
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Re: start new program: first song no sound onair

Post by Michel67 »

is connected
Attachments
Knipsel5.JPG
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radio42
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Re: start new program: first song no sound onair

Post by radio42 »

Can you also post a screenshot from the 'Main' tab of that GPIO client?
Maybe your D&R mixer is not recognized? Or the client is not connected to ONAIR?
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Michel67
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Re: start new program: first song no sound onair

Post by Michel67 »

D & R mixer seems to work normally
Attachments
Knipsel6.JPG
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Michel67
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Re: start new program: first song no sound onair

Post by Michel67 »

try again and now successfully at 19:29

debug file in your pm
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radio42
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Re: start new program: first song no sound onair

Post by radio42 »

OK, glad it is working now... might have been some temp. connection issues?!

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