PF gives error after installing 4.0.4.7

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mark62
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Joined: 24 Sep 2017 17:17

PF gives error after installing 4.0.4.7

Post by mark62 » 19 Dec 2017 19:58

Hi Bernd,

Just installed v4.0.4.7 and when I start up the program it gives the message ProppFrexx ONAIR does'nt work anymore.

So far everything worked well.
I have the premium edition and work with windows 10.

Any option? Otherwise how can I go back to the previous version?

Regards Mark

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radio42
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Joined: 05 Apr 2012 16:26

Re: PF gives error after installing 4.0.4.7

Post by radio42 » 19 Dec 2017 19:58

I just provided a v4.0.4.8-update in which I rolled-back to the previous version of the audio engine (bass.dll), as this turned out to run stable again even with the latest windows updates.
In case you cannot run the update due to the above situation; you might also simply re-install the full version from the web.

jfboom
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Joined: 19 Dec 2017 19:58

Re: PF gives error after installing 4.0.4.7

Post by jfboom » 19 Dec 2017 20:00

Same over here!

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radio42
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Re: PF gives error after installing 4.0.4.7

Post by radio42 » 19 Dec 2017 20:03

Please indicate, if you are using the 64-bit or 32-bit version.

When you used the integrated update, there is as always, a "Previous Version" folder contained in your installation folder, which contains the previous version. You might copy its content back into the original installation folder (the parent).

But you should investigate, why PF is not working anymore - if you receive the message you indicated, this typically indicates a system issue. There should be a related message entry in your windows Event log explaining the details.

I don't think it is a general issue, as many users updated without any issue already. So I must assume, that this is something local with your setup/machine.

mark62
Posts: 12
Joined: 24 Sep 2017 17:17

Re: PF gives error after installing 4.0.4.7

Post by mark62 » 19 Dec 2017 20:19

I'm using the 64-bit version.

In the detailed windows error reporting you see this (for me it's hocus pocus):

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-12-19T18:59:37.555283100Z" />
<EventRecordID>37510</EventRecordID>
<Channel>Application</Channel>
<Computer>Asus</Computer>
<Security />
</System>
- <EventData>
<Data>2181464988767567512</Data>
<Data>4</Data>
<Data>APPCRASH</Data>
<Data>Niet beschikbaar</Data>
<Data>0</Data>
<Data>ProppFrexx ONAIR.exe</Data>
<Data>4.0.4.7</Data>
<Data>5a39081d</Data>
<Data>AUDIOSES.DLL</Data>
<Data>10.0.14393.953</Data>
<Data>58ba6136</Data>
<Data>c0000005</Data>
<Data>0000000000007a64</Data>
<Data />
<Data />
<Data>\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER735E.tmp.WERInternalMetadata.xml \\?\C:\WINDOWS\Temp\WER7F16.tmp.csv \\?\C:\WINDOWS\Temp\WER7F26.tmp.txt \\?\C:\Users\User\AppData\Local\Temp\WER7F26.tmp.appcompat.txt \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7F95.tmp.dmp \\?\C:\Users\User\AppData\Local\Temp\WER8A15.tmp.WERDataCollectionFailure.txt</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ProppFrexx ONAIR_aa18d1f535cecb22147afefe77a76162c9dd1f50_207f1779_2244743b</Data>
<Data />
<Data>0</Data>
<Data>cdaf9609-25cf-4b8a-a052-0d4c6dab196e</Data>
<Data>4104</Data>
<Data>a2d12c6dcd913cd06e461ed971713e98</Data>
</EventData>
</Event>

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radio42
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Re: PF gives error after installing 4.0.4.7

Post by radio42 » 19 Dec 2017 20:29

Well, the error is not directly coming from ProppFrexx, but from your audio sub-system, especially from a file called AUDIOSES.DLL, which seems to be causing the trouble.
So maybe you need to check, if you can update your audio card drivers...
It could also be, that you need to check for Windows Updates... so both might help.

mark62
Posts: 12
Joined: 24 Sep 2017 17:17

Re: PF gives error after installing 4.0.4.7

Post by mark62 » 19 Dec 2017 20:55

From 1 soundcard the drivers were not up to date so I updated them. Windows is up to date. But unfortunately this did not solve the problem.

I restored the previous version so can go on. I hope the problem will be solved anyway so if you need more info please let me know.

But so far thanks a lot Bernd for your quick respons and support.

Kind regards Mark

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radio42
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Re: PF gives error after installing 4.0.4.7

Post by radio42 » 19 Dec 2017 21:06

Hard to say, if I resolve it, as the crashing AUDIOSES.DLL is a system file and ProppFrexx doesn’t even use that directly. So it will probably be called by your sounds driver.

To detect the root cause would it be possible to get a dump file once ProppFrexx crashed, ie. do not close the message window.
You can use the ProcDump tool to generate it:

https://technet.microsoft.com/en-us/sys ... 96900.aspx

For example, like this:

procdump -e -ma -x . "ProppFrexx ONAIR.exe"

Then ZIP and send me the generated dump file.

mark62
Posts: 12
Joined: 24 Sep 2017 17:17

Re: PF gives error after installing 4.0.4.7

Post by mark62 » 19 Dec 2017 21:12

Ok I will try to do this tomorrow evening.

Thx again and have a nice evening.

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hdradio
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Joined: 10 Apr 2012 17:36

Re: PF gives error after installing 4.0.4.7

Post by hdradio » 20 Dec 2017 14:46

Same here.
Yesterday I updated to 4.0.4.7 and PFOA was running ok.
Today after a windows update to version 1709 build 16299.125 PFOA crashes.

Code: Select all

Faulting application name: ProppFrexx ONAIR.exe, version: 4.0.4.7, time stamp: 0x5a39081d
Faulting module name: AUDIOSES.DLL, version: 10.0.16299.125, time stamp: 0x09521a0c
Exception code: 0xc0000005
Fault offset: 0x0000000000014574
Faulting process id: 0x2578
Faulting application start time: 0x01d37996e7c5dde9
Faulting application path: C:\Program Files\radio42\ProppFrexx ONAIR\ProppFrexx ONAIR.exe
Faulting module path: C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
Report Id: 1d005781-ddc9-402b-8f2b-c7ce679be3f3
Faulting package full name: 
Faulting package-relative application ID: 

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